Zendesk
Customer service platform with ticketing, messaging, phone and AI agents.
Our verdict
What it does well
- 14-day free trial with no credit card required
- Marketplace lists 1,800+ apps and integrations
- Covers email, messaging, live chat, phone, social and help center
Where it falls short
- No free plan on the pricing page
- Monthly billing costs more: $25 per agent versus $19 billed annually
- AI agent resolutions beyond the included amount cost extra ($1.50 or $2.00 each)
Zendesk describes itself as an AI-powered customer service platform. Its products include customer service, employee service, contact center, AI agents, Copilot, quality assurance and workforce management.
Pricing is per agent per month. Billed annually: Support Team $19, Suite Team $55, Suite Professional $115; billed monthly those are $25, $69 and $149. Suite Enterprise + Copilot is 'Talk to Sales'. AI agents are billed by automated resolutions: Support Team and Suite Team include 5 per agent per month, Suite Professional 10, and extra ones cost $1.50 (committed volume) or $2.00 (pay-as-you-go).
The page lists add-ons per agent per month billed annually: Copilot $50, Workforce Engagement Bundle $50 and Contact Center $83. The trial lasts 14 days and defaults to Suite Professional features.
Zendesk compared
Open source alternatives to Zendesk
Free to use, with code anyone can inspect.
Open-source help desk and ticketing system you can host yourself or buy hosted.
- Freemium
- Open source
Last updated 16 October 2026. Facts checked against the official site on 16 October 2026. How we make money