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Freshdesk vs Zendesk

Both charge per agent with no free plan and start at $19 a month billed annually, so compare what each tier includes.

Pick Freshdesk if…

Pick Freshdesk if you want a 14-day trial with Enterprise access and 500 AI agent sessions included to try. Its per-agent price tops out at $89 annually.

Pick Zendesk if…

Pick Zendesk if you want its Suite plans that bundle channels such as messaging, phone and social, and a marketplace of 1,800+ apps.

Price

  • Paid
  • Paid

Starting price

$19 per agent per month billed annually (Growth); $23 billed monthly
$19 per agent per month, billed annually (Support Team)

Free plan

No
No

Open source

No
No

Works on

Web, API
Web, API
Try Freshdesk (opens the Freshdesk website in a new tab)Try Zendesk (opens the Zendesk website in a new tab)

Neither pricing page lists a free plan. Both offer a 14-day free trial; Zendesk's needs no credit card, and Freshdesk's gives access to the Enterprise plan.

Annual per-agent prices are close at the entry level. Freshdesk is Growth $19, Pro $55 and Enterprise $89, and Zendesk is Support Team $19, Suite Team $55 and Suite Professional $115. Billed monthly, Freshdesk is $23, $66 and $107, and Zendesk is $25, $69 and $149. The plans are not like for like, so compare features and channels, not just price.

AI is priced separately at both. Freshdesk includes 500 Freddy AI Agent sessions per account then charges $49 per 100, and Freddy Copilot is $29 per agent per month. Zendesk includes 5 to 10 automated resolutions per agent per month and charges $1.50 or $2.00 for extra ones.

Zendesk lists 1,800+ apps and integrations; Freshdesk has a marketplace of apps but its count was not confirmed. Both have public APIs.

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Last updated 16 October 2026. How we make money