Freshdesk
Customer support help desk from Freshworks with ticketing, AI agents and per-agent plans from $19.
Our verdict
What it does well
- 14-day free trial that gives access to the Enterprise plan
- 500 Freddy AI Agent sessions included on Growth, Pro and Enterprise
- Public REST API (v2) and a Freshdesk marketplace of apps
Where it falls short
- No free plan listed on the pricing page
- Extra AI agent sessions cost $49 per 100; Freddy Copilot is $29 per agent per month
- Monthly billing is higher: Growth $23 versus $19 billed yearly
Freshdesk, from Freshworks, is described on its site as an AI-powered customer service solution with omnichannel ticketing and automated workflows. It offers a shared inbox, customer portal and knowledge base, analytics, and integrations with WhatsApp, Facebook Messenger, Instagram, Line, Microsoft Teams and Slack. Freshdesk also documents a REST API v2 and a marketplace of apps.
Pricing is per agent per month. Billed annually: Growth $19, Pro $55 and Enterprise $89. Billed monthly: Growth $23, Pro $66 and Enterprise $107. Pro adds a multilingual helpdesk, custom dashboards, intelligent routing and multiple SLA policies; Enterprise adds skill-based routing, a sandbox and audit logs.
Extras are billed separately: Freddy AI Agent sessions beyond the first 500 are $49 per 100, Freddy AI Copilot is $29 per agent per month on Pro and Enterprise, and day passes cost $2 (Growth), $7 (Pro) or $12 (Enterprise). The 14-day trial gives Enterprise-level access.
Freshdesk compared
Alternatives to Freshdesk
What users say
Write a reviewNo user reviews yet. If you’ve used Freshdesk, share what you used it for and how it went.
Last updated 16 October 2026. Facts checked against the official site on 16 October 2026. How we make money