Skip to content
Ocean of Softwares
Menu

Zammad

Open-source help desk and ticketing system you can host yourself or buy hosted.

Try Zammad (opens the Zammad website in a new tab)

Our verdict

Zammad fits teams that want an open-source help desk, either self-hosted for free or hosted in German data centers at a lower per-agent price than Zendesk. Skip it if you want a huge app marketplace or a vendor-run system without any server work.

What it does well

  • AGPL-3.0 software that is free to download and run on your own servers
  • Hosted plans start at €7 per agent per month, with a 30-day trial
  • Documents a REST API covering what the interface can do

Where it falls short

  • Self-hosting means you handle updates, backups and availability
  • Starter v2 is limited to 5 agents and email, web form and SMS channels
  • Hosted AI features cost an extra €0.03 per AI call
The Zammad website
The official Zammad website, 16 October 2026.

Zammad describes itself as a web-based, open-source user support and ticketing solution. The GitHub README says it brings email, chat, telephone and social media communication into one place.

The software is licensed under AGPL-3.0 and can be downloaded and installed from source, on CentOS, Debian, Ubuntu or Docker; no packages are offered for macOS or Windows. Zammad GmbH sells hosted plans per agent per month, excl. VAT: Starter v2 €7, Professional v2 €16, Plus v2 €25 (the monthly figures shown are €9, €18 and €27). Trials run 30 days.

Self-hosted customers can also buy support packages billed annually: Business €2,999, Enterprise €5,999 and Corporation €9,999, which differ in support hours, response times and service requests.

Zammad compared

Alternatives to Zammad

Last updated 16 October 2026. Facts checked against the official site on 16 October 2026. How we make money